FAQ

1. How do I apply a discount code at checkout?
To apply your discount code:

  • Select your product and click "Add to Cart"

  • In your cart, click "Pay with Debit/Credit Card" (this applies to both PayPal and card payments)

  • On mobile: Tap "Show order summary" and enter your discount code

  • On desktop: Enter your discount code in the field on the right-hand side

  • After applying the code, proceed with payment using either PayPal or your credit/debit card

2. What payment methods do you accept?
We accept a wide range of payment options, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express (AE)

  • Diner’s Club

  • Most major debit and credit cards

  • Apple Pay / Google Pay

You can choose your preferred method during checkout.

3. Do you offer international shipping?
Yes, we ship worldwide. Your order will be dispatched from the nearest available warehouse to ensure the fastest delivery possible.

4. How long does shipping take?
Estimated delivery time is 10–15 business days after your order is processed. Once your package ships, a tracking number will be emailed to you.

5. How can I track my order?
After your order has shipped, you'll receive an email with your tracking number. You can track your shipment at:
https://www.17track.net/en

6. Can I change my address after placing an order?
If your order has not yet shipped, please contact us as soon as possible to update your address.
If the order has already shipped, we recommend reaching out to your local courier using your tracking number to request a delivery update or redirection.

7. I received the wrong item or something is missing. What should I do?
We sincerely apologize for the inconvenience. Please email support@negusyofficialshop.com with the following details:

  • Your order number

  • A clear photo or video of the item(s) received

We'll resolve the issue promptly.

8. I didn’t receive an order confirmation email. What should I do?
First, please check your spam or junk folder. If it's not there, contact us with the following:

  • The email address you used during checkout

  • A screenshot of your payment confirmation (if available)

We'll verify your order and resend the confirmation email.

9. Can I cancel my order?
If your order has not been shipped yet, we can cancel it. Please note that a small handling fee may apply.
If the order has already been dispatched, cancellation is unfortunately no longer possible.

10. I haven’t received my tracking number. What should I do?
Tracking numbers are usually sent within 1–2 business days after your order is processed. If you haven't received yours by then, please check your spam folder or contact us directly.

11. Why isn’t my tracking information updating?
It may take up to 24 hours for the tracking system to reflect new updates. You can check your order status here:
https://www.17track.net/en

12. My order arrived damaged. What should I do?
We’re very sorry for this. Please send us clear photos or videos of both the damaged item and the parcel label. We’ll assist you as quickly as possible to make it right.

13. Why did I only receive part of my order?
If your order includes multiple items, they may be shipped separately from different warehouses.
Each package will have its own tracking number, which you’ll receive via email once dispatched.

14. Where will my order be shipped from?
We are an international company headquartered in the United States, with operations and manufacturing facilities around the world.
To ensure the fastest delivery, your order will be shipped from the nearest available warehouse based on your location and product availability.

15. How much is the shipping fee?
Our shipping fee is typically USD $5.99 for global delivery. However, the final cost may vary depending on your location and seasonal factors such as holiday surcharges or carrier adjustments.
The exact shipping cost will be clearly displayed at checkout before you complete your purchase.